Frequently Asked Questions

Everything you need to know about your Shakti journey.

How long does shipping take within the USA?

Standard shipping typically takes 3-5 business days. We process all orders from our US-based warehouse within 24 hours of placement, excluding weekends and holidays.

What is your return policy?

We offer a 60-day trial period. If you are not completely satisfied with your Shakti Mat, you can return it for a full refund. Please ensure the product is in its original packaging.

How do I clean my Shakti Mat?

To clean your mat, remove the internal foam padding and hand wash the linen cover in cold water with a mild detergent. Hang it to dry; do not use a tumble dryer or washing machine.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Is the Shakti Mat suitable for beginners?

Yes! Beginners can start by wearing a light t-shirt or placing a thin sheet over the mat to dull the intensity. As you become accustomed to the sensation, you can move to bare skin for the full effect.

Are your mats ethically produced?

Absolutely. All Shakti Mats are handmade in a purpose-built workshop in India that provides fair wages, healthcare, and a supportive environment for our craftspeople.