Returns & Exchanges

At Shakti Mat USA, we want you to be completely satisfied with your wellness journey; if your mat isn't the right fit, you can return it within 60 days of purchase. We offer a hassle-free process to ensure you find the perfect tool for your relaxation and recovery needs.

1

Initiate Your Return

Visit our online returns portal with your order number and zip code to start the request and select your reason for return.

2

Prepare Your Package

Place the Shakti Mat in its original packaging, ensuring all spikes are protected and the product is in clean, like-new condition.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned item, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing